CV Data

Achieving this requires a strong customer-centric culture, but ultimately the profitability of a long-lasting and trusting relationship depends on many factors. Customer Experience must be the operational way of getting to know them and constantly adapting and measuring.

we understand Customer ...

Knowing how to design this experience, measure it and improve it will be a clear strategic trend for the new Industrial Marketing and Sales professional.

A good idea and strategy for Customer Experience throughout the organization, as well as the use of tools such as the Customer Journey Map , the ...

Speaking of profitability data (in terms of market share), look at the graph below from a Gartner study.

It is clear that B2B or Industrial companies that have adapted and customized their sales and marketing organization to customers have fared better.

Below, based on our experience with many ...

advising the customer in a personalized way so that they acquire the product that best suits their needs, know how to use it, feel satisfied and repeat the purchase process.

Understanding consumers and their context requires does thailand use telegram a radical cultural change and is the basis of ...

In B2B or industrial environments, products are commoditized at a dizzying pace. To differentiate them from their competition, they need to be presented in action, highlighting the benefits of their interaction with other products or with humans.

At this point, we can also refer to B2B2B2C ...

In our experience, it is necessary to invest in this phase so that the B2B Sales strategy flows and, above all, does not jeopardize a Customer Long Term Value that balances acquisition costs.

How would we do it? With a lot of proactivity, communication and personal proximity, training in back ...

To be honest, building loyalty with a B2B or Industrial client by achieving recognition in these 4 aspects is little less than impossible.

The first point is obvious: do not fail to meet expectations. The last two probably imply a great deal of maturity in investing, being consistent and expecting ...