In the era of digital transformation, business management habits are changing more and more. A hotel system is the safest option to adhere to a business plan that brings together strategy, technology and people to strengthen the segment.
In anticipation of the services provided, all your guest wants is good service combined with a sensational experience, whether on a business or pleasure trip.
It is in this scenario that a hotel management system , such as PMS, can come into play, bringing several fronts to the routine, from booking to check-out.
How can a hotel system help your business?
The PMS system aims not only to optimize the internal thailand whatsapp data processes of hotel managers and franchise managers, but also to find solutions to improve services.
Implementing hotel management software makes it easier to control routines such as check-in and check-out. These topics, for example, often have long queues, something that the public really dislikes.
It is also common to observe communication failures between reservation requests not approved in time by reception, causing great inconvenience for the guest.
But it's not just these front office tasks that benefit from system modernization. Check out other topics that are also positively affected by hotel management modernization . Check out:
Deposit;
Accounting;
Finance;
Shopping;
contracts;
Planning and Budgeting;
Quality control,
Invoices.
At what points is the hotel system applied?
What can hotels do to ensure guest satisfaction and keep them coming back? Putting your hotel guest at the heart of your operation is the obvious choice, but good service is not enough.
It is necessary to bring novelty and enhance the public's journey, fixing the experience in their memory. In this sense, technology is the best option to support all stages of this process. Follow these phases in the topics we separate below.
Revenue: plan your accommodation demand and make rates more flexible during periods of lower demand. This way, both the hotel and the guest win;
Bookings: It is very important to be able to quickly enter and edit individual or group bookings. Budget values should always be at hand;
Mobility: Offering customer service outside the hotel counter is essential. The FNRH and Roomlist functions are linked to guests' mobile phones,
Integrated sales: hotel systems allow the commercial sector to be integrated with sales from travel agencies and search engines, comparing package prices.
A hotel system that optimizes the guest journey
It is necessary to understand that technology is an investment that provides an increase in productivity and is capable of transforming the guest experience, always adding value to the establishment.
While many hotels already use systems to try to strengthen customer relationships, this data culture is often not used intelligently.
Imagine a scenario where a customer always stays at the same hotel chain. At a certain point, in a specific unit in a region, he or she registers a complaint in the final evaluation about the air conditioning or the sheets, for example.
If this data is integrated into an information chain, at the next check-in at another hotel in the same chain, the systems already speak and work to tell management that this guest needs more options.
This is a very simple action that does not require much expense, but manages to transform the guest experience into something memorable and satisfying.
Why choose a TOTVS hosting system?
The TOTVS Hospitality PMS unifies all management functions in one place. The PMS is available in the cloud and prioritizes responsive design.
Therefore, you can access it from tablets, desktops and laptops. The proposal is to be able to monitor indicators such as REVPAR, occupancy rate, average daily rate and revenue. All in real time.
The modules can be hired flexibly, catering for small to large companies. BYOD (bring your own device ) technology allows guests to make requests via smartphone.
Another example is Customer Experience Relation solutions, an evolution of CRM . If the hotel has a lot of information about its guests, but it is isolated on different platforms, here everything is connected in a single environment, with easy access and reading of the information.