How to Optimize Your Attestation Level with IDT’s Free STIR/SHAKEN Tool

[tanjimajuha20]

On the positive side, STIR/SHAKEN authentication with its Attestation Levels gives contact centers and call centers an important additional data element to use in establishing trust with callers. Besides making it easier to identify trusted calls, authentication allows enterprises to focus their fraud-fighting efforts on calls that do not receive strong STIR/SHAKEN attestations.

To this end, Forbes advises enterprises that are looking to benefit from STIR/SHAKEN in their inbound operations to have their carriers and partners add STIR/SHAKEN data into the SIP headers of all inbound calls.

For outbound call kuwait telegram centers and business communications, STIR/SHAKEN offers a valuable opportunity for organizations to establish strong Attestation Levels that show consumers they are legitimate callers. Businesses that adopt communications practices and call architecture to avoid being wrongly labeled as “spam” or “scam” can achieve strong Attestation Levels that enable them to maximize call answer rates, protect their brand reputation, and successfully execute outbound calling campaigns.

For contact centers and businesses looking for a better level of customer response to their inbound and outbound calls, IDT offers a free tool to check attestation levels and certificates – STIR / SHAKEN – BYOC. With DIDs that meet STIR/SHAKEN requirements, you can easily build trust in your brand and DIDs, and improve your customer engagement and retention.

The BYOC STIR/SHAKEN Verification Tool eliminates the confusion surrounding STIR/SHAKEN attestation, helps you build trust and confidence in your voice calls, and makes it easy to do bulk verification on all of your DIDs. The BYOC STIR/SHAKEN Verification Tool is the only tool that is easy to use, checks multiple numbers, and gives you a thorough review of your certificate levels! It all adds up to improving customer engagement and end-user call experience.

The STIR/SHAKEN verification tool is versatile. It can be used by end- enterprises/companies and UCaaS/CPaaS/CCaaS providers alike! The tool enables you to:

Check STIR/SHAKEN on bulk DIDs
Troubleshoot any issues
Get recommendations on fixes
Verify that the fixes worked
This tool ensures that:

Your voice calls have high answer rates
Your carriers are not rejecting your calls due to low certificate levels
Calls are not branded as spam/untrustworthy
All of these can harm the performance of your app as well as customer retention. What’s more, low STIR/SHAKEN attestation levels can jeopardize your call answer rates and thus result in lower revenue!

The solution? Start cleaning up your DIDs now, with the BYOC STIR/SHAKEN Verification Tool.

If you have any other issues with STI