If all goes well, your number will be moved to your chosen new carrier within a period of seven days. You’ll first have to open an account with your new provider, who might insist that you take a new number to use while the transfer process takes place. You don’t have to use that number. Instead, you can carry on using your regular telephone number with your old carrier.
You should receive an hong kong telegram email detailing your transfer order from your new provider, since the new company is in charge of managing the transfer process. You don’t need to inform your current carrier yourself. It’s also better to wait to tell your present carrier that you wish to terminate your contract until the changeover occurs. Any problems in the transfer process might mean that the move does not occur before your planned termination date.
The confirmation email may be an automated communication. However, this is not a bad sign. It means that your request is in the system. The process of porting a number involves several companies and each will have its own service standards. Still, your new carrier should be able to give you an estimate of the transfer date in the first email that you receive.
If you don’t receive an email within 24 hours of your request to port your number, contact your new provider again. If they haven’t initiated the task, then you have already lost a day.