Also consider allocating a resource to do just that

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In fact, customers often want to tell you to your face what they think of you, especially when they have to complain. If you give them a space to socialize, communicate and share their comments with you, they will not have to migrate to external websites to express their comments.


A profile on the main social networks , a community, a forum, a company blog and a newsletter service for carrying out market research are an excellent starting point for better managing your online reputation.


In fact, to manage brand reputation , it is chinese thailand phone number list not enough to open a fan page and manage it in your spare time. On the contrary, it is a constant activity that must be followed with care and attention.


Communicating with your customers, sharing experiences, interacting daily is essential to obtain user consent and retain them. Furthermore, if you know how to use the tools I have just mentioned well, you will avoid spending thousands of dollars to carry out traditional market research that will tell you exactly the same things that the Internet can also tell you.