Do you need technical support for your website and what does it include?

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Creating a good website is not only a matter of initial design and development, but also ensuring its further functionality. In this regard, a website is like a car, it needs to be regularly serviced, repaired, updated. Otherwise, it will start to fall apart and stop performing its tasks. In the case of a car, maintenance will help you, and for a website, regular technical support from qualified specialists.

Technical support is a key component of any website, which ensures its smooth operation and availability for users. It includes a wide range of tasks, from solving technical problems to providing advice on using the site.



A common case: a client ordered a website, a freelancer developed it, tested it and gave the project to the customer. The customer took the site, deployed it on the hosting, and a month later the site crashed. The customer does not have their own programmer, the hosting responds that everything works fine on their side, and the freelancer who made the site does not get in touch. So what can be done about this?



In fact, a site can crash for various reasons: the developer did something crooked or the customer screwed up when filling the site. There are bugs in the CMS, hacker attacks, or maybe the domain is the problem or the SSL certificate has expired. All these problems could have been avoided by paying for just one service - technical support for the site.



Technical support can be organized as an internal service or with the involvement of external specialists. In the first case, the company's employees have access to the knowledge base, instructions for setting up and using the site, and can also quickly solve problems that arise. In the second case, the client can contact specialized companies that provide technical support services for sites.

The main tasks of technical support of the site:
Solving technical problems: support promptly responds to user reports of problems with the site, such as errors in operation, unavailability of pages, bugs, etc. Technical support staff analyze customer messages, identify the causes of problems and help eliminate failures that may occur as a result of technical problems or user actions.
User training: This includes training users on how to use the site, answering frequently asked questions, providing troubleshooting instructions, etc.
Performance Monitoring: Technical support monitors the performance of the site and takes steps to optimize it. This includes monitoring server loads, analyzing traffic, and identifying bottlenecks that may cause performance issues.
Site update: technical support regularly updates the core and modules of the site to ensure the security and stability of its operation. For example, a phone that constantly requires updating applications for their normal operation. After installing updates on the site, technical support tests them, checking compatibility with various browsers and operating systems.
Security: Technical support ensures the security of the site and protects it from cyber attacks and other threats. This includes monitoring security systems, setting up protection against hacking, and educating users on security measures.
Data backup: This is a necessary step to maintain the integrity of your website data and prevent it from being lost in the event of a system failure or other unforeseen situation. Regular backups allow you to quickly restore your data if necessary.
Working with a hosting provider: technical support for a website also includes interaction with a hosting provider, which provides technical support for the server. This includes server setup, security, etc. You can see the differences between technical support and just hosting in this article .


In general, technical support of the rcs database site is necessary to ensure the stable operation of the web resource, increase its performance and improve the user experience. Therefore, if you want your site to work without errors, without failures and meet the needs of users, we recommend contacting technical support specialists.



In our company, we offer technical support services for sites on CMS Drupal, which we developed. Additionally, we take on the costs of renewing your domain (in the .ru or .рф zone), if it is under our management on reg.ru. When buying a site in Synapse



- we will give you 3 months of free technical support ! So that you can be convinced of our professionalism and competent approach to business.