Impacts of the temporary National Emergency Library and controlled digital lending

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Our team of librarians launched the NEL on March 24 to help those who were disconnected from their physical libraries, and the feedback our team received has been overwhelming. Almost immediately after launch, we started receiving messages from teachers, librarians, and parents who were delighted to find needed books after many schools and libraries closed due to the COVID-19 pandemic. Additionally, we heard from researchers and educators who found texts for their coursework and research. Feedback continues to this day, indicating that the NEL has provided a necessary service for digital learners.

As we close the NEL, we are proud of our work and how it has helped. We buy telemarketing data gathered some of the most impactful statements to show how the NEL has been used and the impact it has made while our schools and libraries are closed. We are excited that the needs of our patrons will continue to be met through traditional controlled digital lending.

What You Are Saying About the National Emergency Library
We only use testimonials for which we have explicit permission. If you would like to share how you’ve used the NEL or the impact that it has had for you, please submit a testimonial. Condensed from testimonials sent to the Internet Archive:

I was able to find basic life support manuals (BLS Provider Manual) needed by front line medical workers in the academic medical center I work at…the NEL allows me to still make necessary health informational materials available to my hospital patrons.

– Benjamin S., New Jersey, Librarian
Margaret D., Nassau, Bahamas, Educator: Margaret is an educator who uses the NEL for reading books in a classroom setting. ‘I use the NEL daily for read-alouds and reading recommendations for students during remote learning, in addition to personal reading as well. It is the best thing to happen for my classwork needs and resources. And couldn’t have functioned without it. The NEL is [a] godsend.’

Benjamin S., Camden, New Jersey, Librarian: Benjamin is a librarian who uses the NEL to help his community. ‘I was able to find basic life support manuals (BLS Provider Manual) needed by front line medical workers in the academic medical center I work at. The physical collection was closed due to COVID-19 and the NEL allows me to still make necessary health informational materials available to my hospital patrons. It has also provided anatomy materials for the gross anatomy lab in the medical school. Additionally, the NEL has allowed me to augment the resources provided from paid databases to patrons in their transition to online learning.’

Kathleen M., Santa Clara, California, Professor: Kathleen is a Professor with the Department of Art and Art History at Santa Clara University. ‘The Internet Archive has been a godsend for my students at Santa Clara University this quarter—especially with all libraries and interlibrary loan services closed. My students wrote sophisticated research papers on a variety of subjects during spring quarter. The Internet Archive was a major factor in their success. They and I are so grateful that you made the decision to make all books available during COVID-19. Thank you so much!’

So grateful that the NEL is there to help our kids stay connected with their schoolwork.

– Jessica T., California, Parent
Jessica T., Albany, California, Parent: Jessica is a parent who uses the National Emergency Library to help with homeschooling her children. ‘Our local schools shutdown with little time for anyone to prepare. The 4th graders were reading an historic novel set during World War II but did not bring home physical copies. The wait list for a digital copy at our local public library was weeks long, but with a few clicks, I found it available to borrow on the National Emergency Library. I think of all those physical copies of the book gathering dust at the school and am so grateful that the NEL is there to help our kids stay connected with their schoolwork.’