Phone lists are not prioritized

[nusaiba127]

Many teams will make calls from the beginning to the end of the list, ignoring the "warmth" and "potential differences" between different contacts.

Why it matters: Calling all customers the same can result in missing out on the customers with the highest chance of converting.

Solution: Label each phone number (such as high intent, historical canadian cfo mailing lead interaction, multiple visits to the official website, etc.) and contact high-scoring potential customers first. This not only saves time, but also improves conversion efficiency.

15. Ignoring customer call feedback records
If you don’t record key feedback information after each phone call with a customer, the next contact will lack context, which will not only be repetitive and redundant, but will also cause customer disgust.

Why it matters: Lack of customer history makes it difficult to establish a continuous communication relationship.

How to deal with it: timely record the content of the call, customer intentions, objections, suggested follow-up time, etc. in CRM or Excel. In this way, every future call can be based on "understanding the customer".