Before committing, customers really want to be sure that the purchase is worth it and will fit well in their space.
The IKEA app
The company has an app that lets customers see how the furniture would look in their homes before they buy. This makes shoppers feel more confident about who we are, which can lead to a lower average cart abandonment rate.
26. Using AI chatbots to help shoppers can increase order volume by 26%.
Using AI chatbots to help shoppers can increase the number of orders by 26%.
An AI chatbot is a computer program that can talk to customers in a natural way, almost as if it were chatting canada telemarketing data with a real person. It uses artificial intelligence to understand customer questions and provide helpful answers.
One way chatbots can help is by answering frequently asked questions (FAQs) directly on the page where customers are negotiating. This way, users don’t have to go to a separate FAQ page, which could distract them from making a purchase.
This is how we handle pre-sales questions on many of our projects. It's like having a sales team that's always awake, ready to answer questions right away and keep potential buyers interested.
An example of a chatbot on a restaurant website
More Tech Trends to Reduce Abandoned Carts
84% of e-commerce companies consider AI a top priority.
85% of online conversations with shoppers are handled by AI and chatbots.
51% of people are more likely to continue purchasing from an online store that offers chat support.
95% of chatbots are able to provide solutions to customer problems in about us.
42% of shoppers would like to be able to try on clothes virtually, which could help reduce returns and increase purchasing confidence.
WooCommerce averages a cart abandonment rate of 70% to 75%.
WooCommerce offers at least 11 official abandoned cart recovery extensions , excluding those sold only on third-party marketplaces.
Sources:
We hope this list of cart abandonment statistics can help you improve your online store conversions.
You may also want to check out the other research guides below:
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A great example of a company using AR is IKEA?
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