Chat in this case means a group chat. By pressing the sticker, someone registers for the chat. As an organization, you see these registrations coming in, after which you decide who you want to let participate in the chat and when you want to start it. We see various possibilities to apply this functionality as a municipality.
Snowfall and gritting
An example.with a day of heavy snowfall. With gritting and sweeping teams you phone number library do everything you can to keep the local roads passable. Slowly but surely the telephone and webcare are getting busier. Residents report dangerous situations and ask for an extra gritting round. At such a moment you put your heads together in the newsroom – if you have one as a municipality. How are you going to collect reports? What are you going to do? What are you going to communicate?
Three stories
One of the possible actions could be to use an Instagram chat. First, you create a Story in which you let the resident ride along with the gritting truck. Then the driver of the gritting truck explains how they are doing everything they can to clear the local roads of snow. In the third Story, you make it clear that you need residents to get a good picture of the places where the roads are not yet passable. You then ask them to participate in the chat and to discuss this with you. At that moment, invite the colleague who knows about (scattering) matters to sit next to you and start the chat together.