Thus, you can create an effective bot that will take on most of the requests.
At LiveTex, we have been collecting knowledge about working with clients for over 10 years and are always ready to help with creating a bot script*. For this, you can contact LiveTex managers. The implementation of the bot itself takes 1-2 days.
Life hack: in addition israel mobile database to consulting visitors, the bot can be used to collect data about clients: phone number, name, email address, or to collect reviews and feedback on the company's work.
Answers frequently asked questions, replacing FAQ. Add frequent user requests to your scripts and automate routine processes.
Helps with site navigation. If you use a multi-page site or a large landing page and users can get lost in it, use a bot to help find the right page or information.
Routing a request to the right specialist . If the user needs an operator's answer, the bot will transfer the conversation to a competent employee in the appropriate department.
Text or bot prompter
This bot is 2 in 1! Use it to consult clients, as well as for internal purposes, such as helping new employees.
The text bot works on the basis of key phrases and a knowledge base. The user writes a request in the chat, the bot analyzes the key phrases and searches for the most suitable answer in a pre-prepared knowledge base. Conveniently, it processes an unlimited number of requests simultaneously , without slowing down the work.
Text Bot Capabilities
Bot in support mode
Replaces frequently asked questions ( FAQ) . Helps users quickly get answers to popular questions without having to contact an operator. Understands even slang and typos. Often visitors write quickly and can make a couple of typos, the bot will understand them without any problems and give a suitable answer. You don’t need to be a programmer to work with the bot . The text chat bot from LiveTex is assembled using the constructor principle, you don’t need to be able to work with code. Also, the service managers are always happy to help in case of questions, or take on the assembly of the bot completely*. Bot in prompter mode Trains operators right at the workplace. You can use the bot to train new employees right during work. Informing about new promotions in the company. Operators can learn about new promotions using the bot. To do this, it is enough to update your knowledge base in a timely manner. Finding an answer to a question. Operators can use the bot for quick answers. With its help, you can instantly find an answer to a question so as not to make the user wait.
Smart bot or AI- based bot
There are most myths around the smart bot. For a long time, it was considered very complex and expensive. But that time has passed, the market is developing, and now any company can afford AI-based bots.
The difference between an AI-based bot and scenario bots is that it can self-learn . With each new dialogue, it becomes smarter, remembering the behavior of users, and analyzes whether the client's answer was satisfactory, or whether he has additional questions.