.In this article, we will figure taiwan mobile database
out what opportunities the popular Telegram messenger provides for business.
Communication and feedback with clients
Let's start with the fact that communication in Telegram is a quick way to contact a client or partner, since most people constantly hold their phone in their hands and often check messengers. Therefore, you can use this channel to consult clients on "burning" issues: help sort out delivery or payment, as well as other issues that need to be resolved as quickly as possible so that the client takes the target action and, for example, places an order or signs up for a service.
In addition to consulting, you can offer clients technical support in the messenger. This will speed up the process of resolving issues, and, if necessary, exchange instructions, memos and other materials that will help in solving the problem.
Telegram also allows you to connect chat bots to automate responses. A very convenient way of communication, especially if you work with clients from different time zones, and users often write at night when operators cannot answer. Telegram bots will help reduce the load on operators (according to LiveTex, up to 80%!), and will also take on the most boring questions
, replace FAQs, survey clients instead of you, and collect their feedback.