For fast and high-quality feedback, as well as to increase conversion, the online chat was connected first of all. With its help, users can clarify the cost of services, make an appointment or examination, and also get a consultation in a couple of minutes.
To personalize communication turkey mobile database and increase customer trust in managers, the company added pre-chat fields where the site visitor enters the name and the question itself.
After the end of the conversation, customers are offered to evaluate the quality of the employee's work directly in the chat. This helps the company control the level of customer service: track the level of customer satisfaction, find growth points, and make timely adjustments.
To prevent users from leaving the dialogue if the operator cannot answer right away, the Stolitsa clinic chain connected retention scenarios - automatic messages that appear in the chat with a notification that the operator will answer soon.
Callback form
Despite the fact that most users prefer digital channels, there are still those who find it more convenient to make an appointment by phone.
To prevent site visitors from waiting for their turn, the company connected a callback order form on the site.
The form allows you to choose a convenient day and time for communication, as well as add the question that needs to be resolved in advance. It is also possible to attach a photo or screenshot, if necessary.
The presence of the "name" column helps the manager personalize communication, and a pre-written message saves time on solving the problem.
Collection of applications on the website
Sest Clinic "Stolitsa" has set up engagement scenarios on the key pages of the site. Now, when a user goes to the site and studies the information, a chat widget appears at the bottom left, where a consultant offers help.