Talk to managers and internal resources

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Service quality assessment in LiveTex online chat

via email newsletter: ask a question and ask for feedback in a reply letter or to the required email. Or add a link to the form to fill out the questionnaire.


4. Analyze your social media followers

You can also analyze your social media followers. With their help, you can study:
demographic data (gender, age, marital status);
geographic information (place of residence/work);
interests (subscription to other users and groups).

5.

Talk to your employees: managers, salespeople, technical support and everyone who interacts with clients.

They will help you understand:
what questions do clients hong kong mobile database ask most often;
what to pay attention to when buying;
what objections are encountered.

You can also study the data of your CRM system and other services used in the company. For example, if you have a chat platform for communicating with clients, you can view the history of dialogues with clients or listen to calls to understand what problems they face, what questions they ask and determine their pain points and needs. For example, this option is available in the LiveTex chat platform . Thanks to sorting data by various filters, the analysis does not take much time.


History of requests in the channel Order a call on the website and record a call in the LiveTex personal account

As a result, you will receive detailed information about your clients and will be able to highlight the main characteristics of your target audience. Try not to guess for your clients, but to focus on the data that you have.

If you currently do not have a client base with which you can communicate, and you do not conduct analytics, then analyze the audience of competitors and, based on it, make several hypotheses. This will help in the early stages of work, but it is better to conduct a full analysis in the future.