WhatsApp – the app is widespread in this area

[fathema022796]

Klook kept its clientele's best interests at heart and needed to find the most convenient communication channel. As the company has an enormous audience in the Asia-Pacific region, the choice fell on.The travel platform invited its website and app visitors to subscribe to WhatsApp notifications – order updates and reminders. As a result, the opt-in rate for WhatsApp turned out to be 63% higher than for the Klook app’s push notifications.

The customer retention rate grew by 40%.Klook’s transactional morocco telegram data messages on WhatsApp. Source: FacebookNetflix – personal recommendationsThe streaming giant, Netflix, knows a little something about keeping its users engaged with the service. The service offers personal recommendations in its mobile application. In 2017, the company decided to extend this practice to WhatsApp.Netflix launched this campaign in January 2017 in India – WhatsApp's biggest market.

Users, who had both Netflix and WhatsApp installed on their smartphones, saw the offer to stay in touch through WhatsApp messenger. If a person clicked “I’m in,” they started to receive messages about their account and TV program and film suggestions. Half a year after Netflix offered the same opportunity for its users in the UK.The trick here was to keep interacting with customers even after they’ve canceled their Netflix subscription.