Churn rate. This is the number of customers who decide your product isn't for them. Your monthly churn percentage is an indicator of a good/bad product fit and if customers are having a positive experience with your product. Learn more about how to calculate churn rate here.
Net revenue retention (NRR) measures how well your team retains new customers and whether overall revenue is expanding or leveling out. It is considered a key metric for SaaS businesses to measure the company's health.
Net Promoter Score (NPS). This is the smiley face metric. means your customers love your product. means they don't. NPS is a very quick, easy way to gauge if customers are happy and if they would recommend you to others.
There are tons of other metrics to track to help measure customer centricity.
The most important way to measure if your company is customer-centric is to take a metrics dashboard with a grain of salt.
Remember, these folks put trust in your product. They are kazakhstan telegram data writing the checks. Pick up the phone and ask them what you need to do to keep delivering Cold emailing is one of the most effective ways to generate leads, but it's also time-consuming AF. The right cold email templates will save you time, get more replies, and generate more leads.
Over the past 20+ years, I’ve sent thousands of cold emails and helped other teams and businesses do the same. These templates are my best of the best, crafted and approved by real salespeople. They’ve established high-value prospect relationships and landed big new deals, but more than anything, they start conversations.
There's just one small caveat to using these templates—you can't copy, paste, hit "send," and expect a flood of new business from potential customers. The best cold email templates are those that continue to evolve and work for you over time.