Are your contact details clearly visible?

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Are your contact details clearly visible?

When launching a new website, remember that it is now your business card on the World Wide Web. It is important that customers can easily find all the information they need: who you are, where to find you, and how to contact you. The organization's data (name, address, phone number) should match the information posted in online esinc email list directories, mobile applications, and your social media profiles. This will increase your local SEO potential.


Should we add a FAQ section?

Give the customer the opportunity to find the answer to their question themselves instead of making a direct request to you. The FAQ section will reduce the load on the visitor and make the work of your call center easier - operators will not constantly answer the same questions, instead dealing with less common and unique problems.


How easy is it to find a support number on your website?

When a client does not understand something and does not find an answer to his questions, he contacts the support service. Help your clients by saving them time on searching for contact information. Do not hide it in the depths of the site. The support service number should be located in the most visible place. Hire qualified and polite managers and operators.


Are the shopping cart, shipping options, etc. functional for selling sites?

You've created a website with a chic design and filled it with trendy products. But will there be any difficulties when ordering? Check that everything works as it should. To do this, ask your employees or friends to test the purchase option by placing orders before real customers visit the site.


Will the site allow payment in different ways?

It is impossible to cope with huge competition if the site will implement only one type of payment by plastic card. In addition to this type, connect all the most popular payment systems now: PayPal, Google Wallet, Apple Pay, QIWI, YooMoney, cash on delivery, etc.