Frequently Asked Questions about eNPS

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The eNPS employee loyalty level should be assessed at any enterprise. Even if the results obtained are “not encouraging”, they should not be falsified.

Should the eNPS test for employees be anonymous?
It is best if such a survey is anonymous. This condition also applies to enterprises where a trusting corporate culture has been formed and there are traditions of open feedback.

How do eNPS metrics help improve NPS?
A high level of eNPS results indicates good employee performance and high-quality performance of their duties. This is due to the staff's interest in their work and the desire to contribute to the achievement of the company's goals.

Employees who are involved netherlands email list in business processes are willing to put in more effort to benefit the organization. They will recommend it to their friends and customers. Increasing the eNPS indicator leads to a reduction in the company's costs for recruiting new employees.

Perhaps, specialists who are loyal to the organization will not tell about it directly to clients, but they become "ambassadors of the company". Such employees will transmit their optimistic mood in the process of interactions with customers and partners, so they feel happier. This is how loyal personnel of the organization influences the improvement of the quality of work with clients. In turn, consumers who receive quality service will also show loyalty to the enterprise.

What is the importance of employee loyalty?
This is due to two key factors:

Loyal employees are more diligent in their work. Feeling attached to the company, an employee will put more effort into solving the company's problems and more actively promote new ideas that contribute to its development.

Companies with loyal staff have lower staff turnover , which is so costly for any business. HR specialists spend less time recruiting new employees, conducting interviews, training and adapting newcomers. Thus, when an experienced employee stays at the enterprise, significant resources of the organization are saved.

A low eNPS value indicates problems within business processes. You cannot ignore such situations. The identified problems should be addressed. The information provided in this material will help you analyze the eNPS indicator without any difficulties.