The New Consumer Landscape

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Two-thirds of the CEOs of Global 2,000 companies will shift their focus to more modern digital strategies to improve the customer experience before the end of the year.
34% of companies believe they’ll fully adopt digital transformation within 12 months or less.
The net global spending on digital transformation is expected to increase to more than $2 trillion by 2022.
79% of companies admit that COVID-19 increased the budget for digital transformation.
55% of businesses believe they have less than a year before they start to suffer financially and lose market share.
Today, it’s more convenient than ever for consumers to research their options, learn about different brands, and make purchases all from the comfort of their own homes. And in actuality, consumers have the capability to make purchases from wherever they are and whenever they want/need.

Your customers expect relevant content in relation south africa telegram data to what they’re doing anytime, anywhere, and in the format and on the device of their choosing. Their journey dictates your strategy.

The channels through which most businesses operate and interact with customers are totally different from what they were ten or fifteen years ago. Most changes have been for the better, and it’s crucial for you, as a business owner/manager/executive, to adapt to your customers’ digital transformation by transforming your customer experience into a comprehensive and personalized digital experience.

This customer-driven digital transformation means your business must embrace technology to deliver an unmatched customer experience.