With the advent of the COVID-19

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The information to be provided is: Proof of identity information : Business Name : Name of your company registered in the commercial register Document Number : this is the RCS number in the legal entity identification section of the KBis Proof of Address information : Address Friendly Name : Your company name Customer Name : Name of your company registered in the commercial register Address of your company registered in the commercial register : Address 1, Address 2 : lines 1 and 2 of your address City : City Postal Code : Postal Code Country : France State : Enter the administrative department of your compl oveholidays is one of the UK’s fastest growing online travel agencies, offering personalised holiday packages for families, couples and friends.

With the advent of the COVID-19 outbreak, it goes without saying that the travel telegram philippines girl industry has seen a monumental upheaval globally. Since the start of the pandemic, travel companies like oveholidays have been forced to shift their customer service agents from bookings to cancellations. They’ve received a record number of requests from worried customers, while social distancing rules require contact centre agents to work remotely . l oveholidays needed to upgrade its on-premises solution to a cloud-based platform so its agents could work from home. Choosing Twilio Flex directly solved the most immediate obstacle: setting up and running a remote contact center for loveholidays agents.



But remote work was just one challenge for loveholidays , which chose Twilio Flex because it’s a native omnichannel platform that can be launched quickly and continue to innovate for years to come thanks to its programmability. Phase 1: Start-up and operation The project started in early May 2020, as customer requests continued to pour in. It was essential that the transition went smoothly and, most importantly, without any disruption to service – they handle over 90,000 contacts per month. The l oveholidays technical team worked closely with the DVELP team to migrate over 300 contact center seats to Flex in less than 6 weeks.