Its AI algorithms patrol the virtual

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Imagine being able to anticipate your customers’ needs before they even click on the “Contact Us” button; that’s Zendesk for you. Sina In the market for a Zendesk alternative that can handle the complexities of a B2B business ? Meet Thena. Thena helps high-paying customers at B2B-focused companies cut through the ditch of communication chaos.



Its AI algorithms patrol the virtual corridors of Slack italy business fax list channels (the digital playground where most B2B conversations thrive today) to ensure that a customer’s SOS signal doesn’t go unanswered. And that’s not all. The tool also integrates seamlessly with popular support ticketing platforms like Intercom, HubSpot, and even Zendesk, making it a powerful ally for businesses looking to streamline B2B customer service.



Screen capture of automatically generated chat description Image Source Freddy AI by Freshdesk Freddy AI offers a suite of intelligent features, starting with its assistance bot that takes care of the conversation flow and provides timely responses. But that’s just the tip of the iceberg. Freddy AI also boasts auto-classification, a breakthrough feature that effectively categorizes tickets to ensure they reach the right person at the right time.