NPS is a simple method for assessing loyalty. The survey will take the respondent no less than a minute, and all that is needed to conduct it is an up-to-date customer base.
With NPS, you can quickly collect quality feedback. You don’t have to hire specialists to track consumer opinions – it’s an inexpensive and effective tool that’s available to every company.
Use NPS results to develop a KPI system to ensure that every employee is motivated to work towards long-term customer relationships.
Don't look at numbers in isolation - uruguay telegram database analyze behavior and demographics to understand why customers and employees are interested in or dislike your company.
Work on your mistakes – without this, conducting a survey is pointless.
Don't relax when you get high marks. After all, promising is not the same as recommending and does not mean that the same client cooperates only with your company. You always need to invest in development.
We have figured out how to evaluate customer loyalty. But where to look for an audience potentially interested in your brand? For example, on VKontakte - using the parser developed by click.u. You will be able to get a list of communities with a suitable target audience and set up smart targeting.