When to include chatbot support?

[Joywtome231]

Okay, so you understand that using chatbots can make your customer service easier. But when should you implement them? In what situations?

We've got you covered with some ideas! Check them out:

Screening
Creating a chatbot can be a great guide for companies and businesses that need to triage customer service to provide the correct guidance.

This way, you can create a script that captures the necessary information to start the service accurately and quickly.

Technical support
Create a chatbot that can provide technical support for products or services malta phone number library answering frequently asked questions and providing solutions to common problems. It can also provide guides, step-by-step instructions, or links to useful tutorials.

Customer service
Provide quick answers to common questions about products, return policies, shipping procedures, etc. Additionally, the chatbot can also direct customers to a human customer service representative if they can’t find a solution through the bot.

Surveys and feedback
The chatbot can be responsible for conducting satisfaction surveys directly through WhatsApp, collecting feedback on products, services or shopping experiences.