With many companies adopting home office regimes due to the pandemic, it is essential to offer a service that integrates employees and allows communication between them and their customers, such as voice calls . And Teams and Voice, in a partnership between Algar Telecom and Microsoft, provides exactly that.
In addition to all the benefits and features that Microsoft Teams already has, by having exclusive Teams and Voice, your company can also count on voice calls to make your day-to-day activities more agile and increase your team's productivity .
To learn about all the features of Teams and Voice, continue reading the article!
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Difficulty collaborating near or far
Call, record, and collaborate with voice calls
What does Teams and Voice do besides voice calls?
What are the benefits of using Teams and Voice?
Difficulty collaborating near or far
Collaboration has become even more difficult with remote or hybrid teams, when home office and in-person work are combined. On a large scale, this is an even more complicated task, especially for many large companies, as they need to ensure agility and objectivity even when the team is remote .
For this reason, companies often resort to multiple platforms to solve these communication problems, whether for video conferencing , phone calls or messaging . This variety of solutions ends up hindering and confusing users' daily lives, who can get confused about which channel is best for each situation.
As a result, your company and customer service become disorganized and have communication problems. This is made worse when there is no history or recordings of conversations to clarify doubts or review information.
But how to solve this?
Call, record, and collaborate with voice calls
That's where Teams and Voice come in. More than just an integration and collaborative communication application, it's also an ally for business management.
The big difference with Teams and Voice is that it allows your team to use Microsoft Teams to make calls . In other words, with this new feature, you can integrate your cpa email marketing list professional collaboration application with voice calls.
This way, your company can make and receive internal and external calls through Teams . This means your team can communicate in real time, with each other or with customers , with much more immediacy and agility, and without spending a lot.
In addition to making and receiving calls, Teams Voice also allows you to record them . This way, meetings and conversations can be revisited to clarify doubts, consult information and store data.
Calling and recording, if you wish, gives your team much more freedom to communicate and collaborate, and using a more formal and official company channel.
Learn more about other Microsoft and Algar Telecom solutions here.
What does Teams and Voice do besides voice calls?
Teams and Voice are here to help not only with your team's communication, but also to facilitate management and optimize day-to-day activities. With this, your team can increase their productivity, while you reduce costs .
This is because Teams and Voice can be used to unify communication platforms , which include telephone, video conferencing and chats, in a single place. This way, your team's collaboration is concentrated in a single location , avoiding dispersion and mismatched information.
You can also use Teams and Voice to store a history of conversations made on the platform, including video conferencing, chat and phone calls. This also includes call registration and forwarding information , as well as voicemail.
Teams and Voice can also be combined with your company's IVR to focus on customer service, while providing more agile and collaborative work for the team. In addition, it also makes it easier to organize customer service and manage these internal company processes.
What are the benefits of using Teams and Voice?
Directly, your company can:
Make and receive voice calls through Microsoft Teams;
Pay per user per month and in Real;
Count on 24×7 managed service;
Have management of user routing policies (moves, adds, changes);
Increase your team's productivity;
Improve the quality and organization of customer service;
Reduce costs;
Invest in the digital transformation of your company;
Integrate platforms;
Record calls, video conferences and messages;
Have a history of calls, video conferences and messages with registration and forwarding;
Match your IVR.
Want to know how to use Teams and Voice from Algar Telecom and Microsoft to make voice calls ? Click here and talk to one of our experts!