In addition to communicating with clients

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In 2023, Telegram added a new “stories” feature, which is already popular on social networks VKontakte and Instagram*. With its help, you can appear more often in your audience’s feed, remind them of new promotions and events.

For more efficient management of sales and customer requests, Telegram provides the ability to integrate with a chat platform, CRM and other business management tools. This allows you to more accurately track sales statistics, manage orders and maintain a high level of customer service.
Working with a team in Telegram
, Telegram is a convenient saudi arabia mobile database messenger for communicating with colleagues. Many companies use group chats to discuss projects or communicate with employees. This simplifies interaction within the team and allows you to quickly exchange documents and necessary materials.

Telegram allows you to quickly notify all employees of important information, as well as remind them of deadlines, conduct surveys and questionnaires. This allows you to evaluate the opinion of employees, improve work processes and make important decisions.

But keep in mind that communication outside official corporate chats also carries risks, since they cannot be administered, which is fraught with information leaks.
Analytics

With the help of Telegram API and Telegram Analytics API, you can track metrics: opening and viewing messages, user activity and other data. Reports can be presented in a convenient form, for example, in the form of graphs or tables.

Hack : with the LiveTex chat platform, you will get even more analytics: data on the number of requests in the channel, response time to a client's request, the duration of the dialogue and its history. All this is available in the service's Personal Account. In addition, Telegram provides the ability to customize notifications about events and user actions. For example, you can set up a notification about registration in the bot or about performing a certain action.