In addition, LiveTex provides its clients with

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The Stolitsa network of clinics includes 5 multidisciplinary medical centers and 1 pharmacy. All clinics are equipped with modern equipment from leading European manufacturers. In 2021, the company won the Clinic of the Year competition in the People's Choice nomination.

The company turned to LiveTex for a solution that would help solve the following problems:

expand the number of digital communication channels with customers and increase the number of requests,
increase conversion tunisia mobile database from requests to bookings across all channels,
increase customer loyalty through quality support,
evaluate the efficiency of operators, namely, how satisfied customers are with the manager’s response, how many requests are converted into an appointment with a specialist, etc.


To solve the tasks, it was decided to connect a chat platform. Before LiveTex, the company did not use such services. "Already at the LiveTex testing stage, we realized that the solution meets the objectives of our business, and also noted the ease of implementation of the platform, the clear interface of the operator's workplace and the wide possibilities for collecting statistics on requests and the work of operators. When choosing a chat platform, in addition to meeting our main needs, we also relied on the company's experience in implementing a chat solution in clinics and its reputation in the market, since the professionalism of all contractors with whom we work is very important to us," notes Guzel Ayupovna Zakirova, Head of the Contact Center of the Stolitsa Clinic Network.



a single solution to business problems without the need to conclude several contracts with different contractors,
high level of quality and a guarantee of stable operation from a company with more than 10 years of experience in the market,
support from a personal manager at all stages of cooperation, assistance in resolving emerging issues and prompt feedback from technical support*,
quick implementation and a clear interface so that the employee training process is as seamless as possible for customers.