What elements should be on the Contacts page?
The American consulting company Nielsen Norman Group conducted surveys and research, on the basis of which recommendations were made on how to make contacts on the site effective.
Various ways to contact the company. The contact section should have all the ways to contact, including social networks, addresses and phone numbers. This is where the visitor looks for an opportunity to interact with the company first. What users value:
ease of choosing a method of communication. The more options, the easier it is for the client to choose the most convenient method of communication;
Relevance of information. Make sure that the contacts provided costa rica cell phone number list are up to date and can provide customer service;
easy access to contacts. Phone numbers, email addresses and other contacts should be easily accessible for copying (this is very important, as many people put copy-paste protection on their site, but forget to turn it off for the "Contacts" page) so that the user can easily save them or use them for communication;
speed dialing capability. Phone numbers and links should also be clickable;
the presence of a visual interactive map. It is needed to clearly show the user the location of the company's offices or other important locations.
Contacts of different departments of the company . If communication with different departments of the company is supposed, it is important to provide users with easy and convenient navigation for communication on various issues. Firstly, this will reduce the operational load on managers, secondly, clients will be glad that they can contact the necessary department directly, without going through several other employees.
Contacts page on the website: guidelines for creation and design examples - image 1
Examples of a website contact page mentioning different sections of the company: Magnit's website magnit.com lists all possible contacts
Here are a few elements to consider:
Department List with Contacts: Provide a list of all departments in the company that users can contact, and directions on the best topics to contact each department about.