2024 leaves behind a kaleidoscope of events that shaped the world, from the awe-inspiring solar eclipse and Paris Summer Olympics, to the sobering realities of (yet again) the hottest year on record and events like the Francis Scott Key Bridge collapse. Amidst wars, hurricanes, and political shifts during the U.S. presidential election, generative AI stood out as a beacon of technological innovation and possibility.
As we reflect on the events of the past year, we’re reminded of the essential role line data research and knowledge play in navigating complex challenges and uncovering opportunities for growth. In 2024, you made HeinOnline a cornerstone of discovery, with more than 13 million searches and more than 2.5 billion hits. Beyond the numbers, our commitment to exceptional customer service was clear with 1,284 chats, more than 10,000 hours of live support, and hundreds of phone calls, ensuring that you received the support you need every step of the way.
As we step into 2025, we remain committed to expanding our capabilities and advancing services to support your success, all while upholding the professionalism and reliability you’ve come to trust. Now, let’s reflect on HeinOnline’s 2024 highlights.