Be prepared for setup and training

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Any speech analytics system requires adaptation to your scenarios. Conduct regular training of the system and make adjustments to checklists and labels .

Integration with CRM is the key to project success
Try to link call analysis with data in your CRM to evaluate your work not only based on the content of the conversation, but also on its impact on specific requests and sales.

Patience and team involvement . Implementing new colombia mobile database technology is always a process. It is important that employees are actively involved in working with the system and are not afraid to make suggestions for its improvement.

FAQ: answers to frequently asked questions
What was the main problem the bank had?
The bank experienced difficulties with monitoring the quality of calls in the sales department and the effectiveness of communication between managers.

What role does SalesAI now play in the bank’s operations?
SalesAI helps analyze calls in real time, providing feedback to managers and helping identify weaknesses in checklists and scripts.