Achieving business efficiency through "unified management of customer information"

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In fact, the size of the EC market and the number of parcels handled have grown significantly over the past 10 years, and they will continue to play an important role in supporting society. However, the logistics industry is suffering from a serious labor shortage. It is even predicted that by 2030, the number of drivers will decrease by about 30% compared to 2015. With the enforcement of upper limits on working hours, the burden on employees working in the logistics industry will continue to increase.


Furthermore, in the future, the logistics industry algeria telegram database will be required not only to simply deliver packages but also to "implement measures to increase customer satisfaction." While dealing with the labor shortage described above, the introduction of a CRM system is also an effective way to provide added value other than delivery. By utilizing a CRM system, not only can you centrally manage information and streamline operations, but you can also easily implement measures that meet customer needs.


In this article, we will explain in detail why a CRM system is needed in the logistics industry from two perspectives: addressing the labor shortage and improving customer satisfaction. Introducing must-read know-how materials for those starting customer management! Introducing must-read know-how materials for those starting customer management! This is a perfect resource for those considering using CRM, explaining how to efficiently format customer data and how to create a database. Download the document <Table of Contents> Major challenges in the logistics industry There is a growing shortage of talent Restrictions on overtime work hours are expected to reduce transportation capacity The burden on employees is likely to increase, leading to a decline in the quality of deliveries.