Commitment to the personal and professional development of team members. When to use servant leadership? Herb Kelleher embodied servant leadership. The co-founder of Southwest Airlines—later CEO and chairman russian telephone numbers —was a legendary leader remembered for helping his followers grow and succeed.
As author Bill Taylor eulogized him in the Harvard Business Review : “In a company dedicated to giving its customers the ‘freedom to fly,’ Kelleher and his colleagues identified the ‘eight freedoms’ that defined life inside an airline, from ‘the freedom to learn and grow’ to ‘the freedom to create financial security’ to ‘the freedom to innovate and create.
’” “Kelleher understood better than any CEO I’ve ever met that your brand is the outward expression of your culture, and that your culture is the only platform that can sustain and renew your brand,” Taylor continued. Within business leadership styles, while this example shows that servant leadership is more flexible than it might seem, it is a leadership style that can work particularly well in service-oriented organizations such as: Nonprofit organizations , which often have a commitment to social responsibility and ethical behavior among all stakeholders that aligns well with the values of servant leadership.