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Let's say you've been told that all your products are "cheap." And that triggers a memory of your father telling you that you can't do anything right. You need to get back to the facts. Think about it: Did you really try hard enough to create the product? How many hours did you spend developing it? Once you realize that all the accusations are false, manipulation will lose its power over you.

The easier part will remain - to react correctly, trying to italy telegram database return the conversation to a constructive channel. Neutralize There are several ways to neutralize manipulation. We will use the classification developed by Nadezhda Vladislavova, a practicing psychologist, Ph.D., and trainer specializing in effective communication.

Technique of concretization As the name suggests, the goal of this technique is to clarify what lies behind the client's words . You don't need to invent anything - just calmly and politely redirect the manipulator's own phrases and ask for additional context. Example: - Your product is not worth that kind of money! - Now that's interesting! How do you express the value of a product? The technique of concretization makes it possible to move the conversation from the plane of manipulation to a constructive channel.