Example of scenarios with seamless communication in the funnel of online services
Posted: Mon Jan 20, 2025 6:38 am
More details . Seamless communications - when all information about user interactions is collected and stored in one place. This data can be used by teams:
marketing to set up personalized communications, segment the base and move the user towards the target action;
sales to quickly select relevant products based on the user's qualifications and other information;
support to more quickly process user requests from different channels in a single window mode.
Carrot quest has always focused on seamless communication, but in 2023 the service was more often used to solve specific problems. For example, to collect contacts using pop-ups, to return abandoned carts through newsletters, or to answer frequently asked questions in lead bots.
In 2024, we improved the service — it allows you to set up scenarios with seamless communication to interact with the user at all stages. Now, Carrot quest tools help solve not only individual tasks, but also move the user along the funnel from visiting the site to purchasing and repeat sales.
An example of scenarios with seamless communication in the funnel of online services: from visiting the site to repeat purchases and attracting users to the site who are more likely to become customers
Using a webinar funnel as an example, they showed how Carrot quest tools help move the user towards the target action:
The user visits the site and sees a pop-up with an invitation to a webinar.
Follows the link from the pop-up to the Telegram bot and registers for the webinar.
Receives a reminder about the webinar in the Telegram bot: 24 hours, 3 hours, 15 minutes. Each message contains new information that explains what benefit the user will receive from the webinar.
Before the webinar starts, the user receives messages with a link to the list of germany cell phone number broadcast in all channels they specified: in the Telegram bot, by email and SMS.
After the webinar, you can send an offer for a relevant paid product in the same channels.
Webinar Funnel
More scenarios with new features of Carrot quest in our guides:
25 scenarios for builders and developers → read
30 Scenarios for Online Schools → read
38 scenarios for online services → read
Below we will tell you more about all the changes.
Updates for the Marketing Team
In 2024, in developing the service, we focused on the convenience of managing all communications. For example, we expanded the functionality of Message Chains, and also added:
new channels - Telegram, WhatsApp, SMS;
the ability to personalize messages based on event attributes - for example, when and what class was signed up for, what products were interested in, what was bought earlier;
the ability to segment users based on event attributes - for example, you can send a message only to those who were interested in a certain product;
marketing to set up personalized communications, segment the base and move the user towards the target action;
sales to quickly select relevant products based on the user's qualifications and other information;
support to more quickly process user requests from different channels in a single window mode.
Carrot quest has always focused on seamless communication, but in 2023 the service was more often used to solve specific problems. For example, to collect contacts using pop-ups, to return abandoned carts through newsletters, or to answer frequently asked questions in lead bots.
In 2024, we improved the service — it allows you to set up scenarios with seamless communication to interact with the user at all stages. Now, Carrot quest tools help solve not only individual tasks, but also move the user along the funnel from visiting the site to purchasing and repeat sales.
An example of scenarios with seamless communication in the funnel of online services: from visiting the site to repeat purchases and attracting users to the site who are more likely to become customers
Using a webinar funnel as an example, they showed how Carrot quest tools help move the user towards the target action:
The user visits the site and sees a pop-up with an invitation to a webinar.
Follows the link from the pop-up to the Telegram bot and registers for the webinar.
Receives a reminder about the webinar in the Telegram bot: 24 hours, 3 hours, 15 minutes. Each message contains new information that explains what benefit the user will receive from the webinar.
Before the webinar starts, the user receives messages with a link to the list of germany cell phone number broadcast in all channels they specified: in the Telegram bot, by email and SMS.
After the webinar, you can send an offer for a relevant paid product in the same channels.
Webinar Funnel
More scenarios with new features of Carrot quest in our guides:
25 scenarios for builders and developers → read
30 Scenarios for Online Schools → read
38 scenarios for online services → read
Below we will tell you more about all the changes.
Updates for the Marketing Team
In 2024, in developing the service, we focused on the convenience of managing all communications. For example, we expanded the functionality of Message Chains, and also added:
new channels - Telegram, WhatsApp, SMS;
the ability to personalize messages based on event attributes - for example, when and what class was signed up for, what products were interested in, what was bought earlier;
the ability to segment users based on event attributes - for example, you can send a message only to those who were interested in a certain product;