The user goes to the site and clicks on the chat button.
Posted: Mon Jan 20, 2025 6:00 am
The user goes to the site, clicks on the chat icon and writes his question.
A human operator connects and answers questions.
Communicating with users via online chat
In most companies, support does not work around the clock. For example, in Carrot quest, the support team works from 8 am to 7 pm Moscow time. In order not to leave users without an answer during non-working hours, you can connect a welcome bot.
Welcome bot is a chatbot that launches immediately after the user clicks on the chat icon.
How the script works
He sees buttons with topic options and selects the one that interests him.
If the user has not found the required topic or the welcome bot's answers have not solved his problem, he can write to the chat at any time to have a human operator connected.
How to set up a welcome bot
It is necessary to prepare a list of the most frequently asked questions from users.
Select questions that can be answered with a prepared text, a link to a knowledge base or a specific section of the site. If you need to connect to the user's personal account, then such a question cannot be automated using a welcome bot.
Prepare answers to questions.
Create a scenario in the Carrot quest constructor and launch the welcome bot.
The Welcome bot can also be set up in Telegram.
Welcome-bot
In the scenario with a welcome bot, you need to think through the users' questions in advance, prepare the answers and set up the bot scenario in the designer. Another option to automatically answer users' questions is to connect an AI bot .
In an AI bot, there is no need to think through user questions in list of dubai cell phone number advance and write answers in the constructor. Artificial intelligence recognizes the question in any wording and finds the answer in the knowledge base. If the AI bot does not find the answer, it calls a human operator.
How to set up an AI bot
Train an AI bot using your knowledge base.
Connect it to the chat so that all incoming requests are first processed by the AI bot, and then transferred to an operator if it cannot find an answer.
The AI bot can also be connected to Telegram.
Also, the AI bot can be connected not to all questions in the chat, but to certain branches of the welcome bot. For example, you can connect the AI bot only to questions about tariffs or settings, because these sections are most fully described in the knowledge base.
AI bot
In the case of the online service BotHelp, we described how the AI bot independently solves 40% of all questions from the chat and replaces two operators . The service team first connected the AI bot only to one branch of the welcome bot, and then transferred all questions from the chat to it.
Want to quickly set up scenarios and collect more leads on the same traffic?
Contact the Carrot quest growth team
A human operator connects and answers questions.
Communicating with users via online chat
In most companies, support does not work around the clock. For example, in Carrot quest, the support team works from 8 am to 7 pm Moscow time. In order not to leave users without an answer during non-working hours, you can connect a welcome bot.
Welcome bot is a chatbot that launches immediately after the user clicks on the chat icon.
How the script works
He sees buttons with topic options and selects the one that interests him.
If the user has not found the required topic or the welcome bot's answers have not solved his problem, he can write to the chat at any time to have a human operator connected.
How to set up a welcome bot
It is necessary to prepare a list of the most frequently asked questions from users.
Select questions that can be answered with a prepared text, a link to a knowledge base or a specific section of the site. If you need to connect to the user's personal account, then such a question cannot be automated using a welcome bot.
Prepare answers to questions.
Create a scenario in the Carrot quest constructor and launch the welcome bot.
The Welcome bot can also be set up in Telegram.
Welcome-bot
In the scenario with a welcome bot, you need to think through the users' questions in advance, prepare the answers and set up the bot scenario in the designer. Another option to automatically answer users' questions is to connect an AI bot .
In an AI bot, there is no need to think through user questions in list of dubai cell phone number advance and write answers in the constructor. Artificial intelligence recognizes the question in any wording and finds the answer in the knowledge base. If the AI bot does not find the answer, it calls a human operator.
How to set up an AI bot
Train an AI bot using your knowledge base.
Connect it to the chat so that all incoming requests are first processed by the AI bot, and then transferred to an operator if it cannot find an answer.
The AI bot can also be connected to Telegram.
Also, the AI bot can be connected not to all questions in the chat, but to certain branches of the welcome bot. For example, you can connect the AI bot only to questions about tariffs or settings, because these sections are most fully described in the knowledge base.
AI bot
In the case of the online service BotHelp, we described how the AI bot independently solves 40% of all questions from the chat and replaces two operators . The service team first connected the AI bot only to one branch of the welcome bot, and then transferred all questions from the chat to it.
Want to quickly set up scenarios and collect more leads on the same traffic?
Contact the Carrot quest growth team