CV Data

When appropriate, offer a solution or compensation .
This may be a refund, a discount on future purchases, or a correction of the service provided.
Take the conversation offline
If the problem is complex, invite the customer to continue the conversation by phone or email .
This prevents the discussion from canadian cto cio email list being prolonged in a public forum and allows for more personalized handling.
Implement changes
Use the feedback you receive to make real changes to your products, services or processes.
Show customers that you take their feedback seriously by implementing improvements.
Communicate the improvements
Once you've made changes based on feedback , communicate them to your customers.
This can be done through social media posts , emails to your customers, or updates to your Google My Business profile.
Continuous monitoring and evaluation
Establish a system of continuous monitoring of criticism and feedback to identify patterns and recurring areas for improvement.
Use this information to make ongoing, proactive adjustments .