Not Understanding the Current Market
Posted: Sat Jan 18, 2025 8:03 am
You can address these desires in a number of ways. For example, you might provide access to popular news and current affairs channels on satellite or cable TV in the guest rooms and public areas. By integrating your in-house communications with a multichannel platform like IDT Express Omnichannel Messaging, you can use real-time alerts to keep your guests informed, and boost their levels of engagement with special offers, loyalty promotions, and discounts.
If you’re not up to d oman telegram ate with the latest trends in the hospitality market, you may miss out on valuable opportunities to improve your service levels and customer engagement.
To avoid this, you can monitor online discussions and news relating to the industry. This can provide insights about guest preferences or the activities of your competitors, which may help in improving your operations or adjusting your marketing strategy.
9. Poor Crisis Management
Unexpected events will inevitably occur, such as downturns in the market, service lapses, or bad reviews. A crisis management strategy that includes transparent disclosure and communication through social media can help in your damage control efforts.
With a platform that enables you to manage 15 different messaging apps all in one place, IDT Express Omnichannel Messaging is an ideal forum for spreading your message across social media — in times of normal business, and during those stressful crisis periods.
10. Not Using the Right Communications Technology
Given all of the issues outlined above, it’s clear that your hotel needs a communications platform that ensures seamless messaging across diverse channels, and gives you the power to provide real-time information to your guests, using their preferred methods of interaction.
With intelligent ChatBots to automate responses, handle routine queries, and create personalized interactions, IDT Express Omnichannel Messaging can ensure that your messages reach your audience, no matter where they are.
To talk to one of our experts today, and see if we are a good fit for you — and to get $25 Free Test Credit with a Trial Account — visit our sign-up page.
Share this article
If you’re not up to d oman telegram ate with the latest trends in the hospitality market, you may miss out on valuable opportunities to improve your service levels and customer engagement.
To avoid this, you can monitor online discussions and news relating to the industry. This can provide insights about guest preferences or the activities of your competitors, which may help in improving your operations or adjusting your marketing strategy.
9. Poor Crisis Management
Unexpected events will inevitably occur, such as downturns in the market, service lapses, or bad reviews. A crisis management strategy that includes transparent disclosure and communication through social media can help in your damage control efforts.
With a platform that enables you to manage 15 different messaging apps all in one place, IDT Express Omnichannel Messaging is an ideal forum for spreading your message across social media — in times of normal business, and during those stressful crisis periods.
10. Not Using the Right Communications Technology
Given all of the issues outlined above, it’s clear that your hotel needs a communications platform that ensures seamless messaging across diverse channels, and gives you the power to provide real-time information to your guests, using their preferred methods of interaction.
With intelligent ChatBots to automate responses, handle routine queries, and create personalized interactions, IDT Express Omnichannel Messaging can ensure that your messages reach your audience, no matter where they are.
To talk to one of our experts today, and see if we are a good fit for you — and to get $25 Free Test Credit with a Trial Account — visit our sign-up page.
Share this article