On Facebook, our messages were all answered properly. Just like our tweets, we received a response to all our messages the same day. Not an undeserved result in terms of response speed.
Some insurers have acquired a taste for cross-channel
By the way, we see here that, in addition to Univé, there are several insurers who have acquired a taste for cross-channel. Both Delta Lloyd and Interpolis refer to our Twitter message in their Facebook response. belarus mobile phone number list Remarkably enough, this also applies to Klaverblad: 'PS We have seen that you also asked this question via Twitter. We choose to answer via Facebook.' We must therefore qualify our previous comment: no, Klaverblad did not respond to our tweet, but this was a conscious choice on their part (why actually?). Inshared makes a frantic attempt at omnichannel by referring to the contact form on the website, but unfortunately did not get the message that we had already used it two days ago and received an answer!
along nicely with the various insurers. The correspondence via social media is generally fast and reasonably smooth. The 'closing' of the conversation is not entirely clear yet. We get a proper answer to our question, or we are referred, but there still seems to be a lack of follow-up, after all, the lead is not yet 'closed'.