How to implement cash on delivery in my online store?
Posted: Mon Jan 06, 2025 7:03 am
If you want to work with this payment method or want to create an online store using cash on delivery , these are the steps you must follow to successfully include it. Take note!
Determine whether you will work with a courier company or your own personal service.
Prepare the return policy and terms and conditions.
Confirm shipping information.
Provides order tracking and customer service.
Give me a chance to explain more about each step so there are no doubts.
1. Determine whether you will work with a courier company or a personal service
The processes will be different in each case. To work with internal delivery people you need to create a shipping area, train the staff, as well as create a logistics strategy to dispatch those deliveries.
If the sales volume is high, this is an excellent idea since, in this way, you will be able to control and manage your operations with greater freedom.
On the other hand, working with courier companies requires greater supervision and monitoring by your brand because you have contact with your customers and the company. Some businesses request a balance in your account or advance payment for the service that must be covered by your business.
2. Prepare the return policy and terms and conditions
The terms and conditions policy, as number library well as the returns and refunds policy, are essential for an online store. Therefore, you should include this payment method in them and, for example, determine that in the event of a return, the shipping cost is the responsibility of the customer.
This will help you anticipate future conflicts, but it is very important that you update them when changes or modifications to your policies arise.
Tip: It is not advisable to facilitate this type of payment for high-value products or merchandise such as electronic devices, cell phones, furniture, etc.
3. Confirm the shipping information
A good practice to avoid errors in the delivery address is to send a confirmation email or a message via WhatsApp to verify that the shipping destination is the one indicated in the purchase order and thus generate the shipping guide in your business system.
Tip : When the volume of shipments makes manual verification difficult, it is ideal to use automations that speed up this task.
4. Provides order tracking and customer service
This alternative offers an improved shopping experience, provided there are no inconveniences such as long delays in delivery dates, product damage or lack of customer response.
Determine whether you will work with a courier company or your own personal service.
Prepare the return policy and terms and conditions.
Confirm shipping information.
Provides order tracking and customer service.
Give me a chance to explain more about each step so there are no doubts.
1. Determine whether you will work with a courier company or a personal service
The processes will be different in each case. To work with internal delivery people you need to create a shipping area, train the staff, as well as create a logistics strategy to dispatch those deliveries.
If the sales volume is high, this is an excellent idea since, in this way, you will be able to control and manage your operations with greater freedom.
On the other hand, working with courier companies requires greater supervision and monitoring by your brand because you have contact with your customers and the company. Some businesses request a balance in your account or advance payment for the service that must be covered by your business.
2. Prepare the return policy and terms and conditions
The terms and conditions policy, as number library well as the returns and refunds policy, are essential for an online store. Therefore, you should include this payment method in them and, for example, determine that in the event of a return, the shipping cost is the responsibility of the customer.
This will help you anticipate future conflicts, but it is very important that you update them when changes or modifications to your policies arise.
Tip: It is not advisable to facilitate this type of payment for high-value products or merchandise such as electronic devices, cell phones, furniture, etc.
3. Confirm the shipping information
A good practice to avoid errors in the delivery address is to send a confirmation email or a message via WhatsApp to verify that the shipping destination is the one indicated in the purchase order and thus generate the shipping guide in your business system.
Tip : When the volume of shipments makes manual verification difficult, it is ideal to use automations that speed up this task.
4. Provides order tracking and customer service
This alternative offers an improved shopping experience, provided there are no inconveniences such as long delays in delivery dates, product damage or lack of customer response.