Easily integrates with platforms
Posted: Sat Apr 19, 2025 8:49 am
Zendesk’s intuitive email management platform is built to ease the lives of support agents by . Offering them accurate customer context on timekey featuresfast: agents can respond to customer queries faster . With ‘macros’ or pre-defined responsesmultiple tools: custom views, native mobile applications, built-in slas, and moreintegrations: . like gmail, outlook, etcpros macros allow for quick ticket routing to . Different departments and standardized formatting for specific workflowscentralization of communications in one spot helps with .
Increasing agent efficiencylimitationlacks live monitoring rd directors email list and coaching capabilitieshas complex features that require it resources for . Configuration and customizationpricingsupport team plan: $19 per agent/month (billed annually)support professional plan: $55 per agent/month . (billed annually)support enterprise plan: $115 per agent/month (billed annually)suite team plan: $55 per agent/month (billed . Annually)suite growth plan: $89 per agent/month (billed annually)suite professional plan: $115 per agent/month (billed annually)suite . Enterprise plan: pricing available upon requestratingsg2: 43/5 (5500+ reviews)hiver - best for large teams that .
Require excellent email management and collaboration featureswant to resolve queries faster and unlock efficiency? Hiver’s . Email management platform allows you to assign and track emails in a shared inbox keep . Your team in the loop with mentions and notes use collision alerts to prevent duplicate . Responses, automatically delegate tasks via email based on a team member's skills, and track progress . Key featuresslas: customize sla policies and send violation reminders when the policies are breachedadvanced reporting: .
Increasing agent efficiencylimitationlacks live monitoring rd directors email list and coaching capabilitieshas complex features that require it resources for . Configuration and customizationpricingsupport team plan: $19 per agent/month (billed annually)support professional plan: $55 per agent/month . (billed annually)support enterprise plan: $115 per agent/month (billed annually)suite team plan: $55 per agent/month (billed . Annually)suite growth plan: $89 per agent/month (billed annually)suite professional plan: $115 per agent/month (billed annually)suite . Enterprise plan: pricing available upon requestratingsg2: 43/5 (5500+ reviews)hiver - best for large teams that .
Require excellent email management and collaboration featureswant to resolve queries faster and unlock efficiency? Hiver’s . Email management platform allows you to assign and track emails in a shared inbox keep . Your team in the loop with mentions and notes use collision alerts to prevent duplicate . Responses, automatically delegate tasks via email based on a team member's skills, and track progress . Key featuresslas: customize sla policies and send violation reminders when the policies are breachedadvanced reporting: .