With the connection of new channels, the company managed to
Posted: Sat Feb 22, 2025 4:46 am
Results
Using the LiveTex chat platform helped the company take customer service to a new level and achieve all the set goals. It is worth noting that the implementation of the platform took less than 3 days.
increase the number of philippines mobile database requests processed . By connecting new channels and working with requests in one application, operators process more than 800 requests monthly.
Increase conversion . Expanding communication channels, working in a single application, and using engagement and retention scenarios helped increase conversion from requests to appointments.
Maintain a high level of customer service and increase loyalty . By working with requests from all channels in one place, as well as using RMO tools to increase the speed of response (templates, hot keys, history, etc.), consultants quickly respond to new requests, and customers leave good reviews about the work of employees.
analyze results and improve operator efficiency. LiveTex analytics capabilities help the head of the call center track operator performance, promptly identify weak points and make changes to improve the quality and efficiency of operator work.
If you have questions about how LiveTex solutions can help your business, you can register and evaluate all the platform's capabilities without restrictions during the 14-day free trial.
Working with LiveTex, you get a comprehensive expert solution for your business and significant time savings by concluding just 1 contract:
unification of all communication channels with clients in a single application with extensive functionality,
chatbots for any task (script, text or smart),
tools for managing the operator work process: routing, online monitoring, supervisor, etc.,
detailed analytics by channels and operators,
integration with CRM or other internal systems,
connect any text channels using Visitor API.
In addition, we assign a personal manager to each client to help resolve any issues.*
Using the LiveTex chat platform helped the company take customer service to a new level and achieve all the set goals. It is worth noting that the implementation of the platform took less than 3 days.
increase the number of philippines mobile database requests processed . By connecting new channels and working with requests in one application, operators process more than 800 requests monthly.
Increase conversion . Expanding communication channels, working in a single application, and using engagement and retention scenarios helped increase conversion from requests to appointments.
Maintain a high level of customer service and increase loyalty . By working with requests from all channels in one place, as well as using RMO tools to increase the speed of response (templates, hot keys, history, etc.), consultants quickly respond to new requests, and customers leave good reviews about the work of employees.
analyze results and improve operator efficiency. LiveTex analytics capabilities help the head of the call center track operator performance, promptly identify weak points and make changes to improve the quality and efficiency of operator work.
If you have questions about how LiveTex solutions can help your business, you can register and evaluate all the platform's capabilities without restrictions during the 14-day free trial.
Working with LiveTex, you get a comprehensive expert solution for your business and significant time savings by concluding just 1 contract:
unification of all communication channels with clients in a single application with extensive functionality,
chatbots for any task (script, text or smart),
tools for managing the operator work process: routing, online monitoring, supervisor, etc.,
detailed analytics by channels and operators,
integration with CRM or other internal systems,
connect any text channels using Visitor API.
In addition, we assign a personal manager to each client to help resolve any issues.*