You asked, and we delivered!
Posted: Sat Feb 22, 2025 4:45 am
The client card helps to solve all these problems, namely:
create and store contact databases in the platform (in the personal account and RMO);
automatically create a customer card upon first contact from any text channel;
edit, delete and merge cards;
transfer the dialogue to a taiyuan mobile number database alternative channel if necessary;
combine the history of the dialogue, even if the client wrote from different sources;
send outgoing messages directly from the operator's workstation or personal account.
Analytics to analyze
Firstly, this year we added analytics by tags. Now you can see in a couple of clicks what issues customers contact you about most often. For this purpose, there is a graph and a diagram in your personal account, and for a more accurate analysis, you can download a report.
Secondly, for those who use more than one tag for a request, we added the ability to sort using the "AND/OR" switch. It will help with analysis when you need to count the number of requests with a combination of tags.
But that's not all!
In 2023, we added analytics by hour. It allows you to evaluate the number of requests for any period by hour, both on the graph in your personal account and in the downloaded report. In just 1 click, you can see the load distribution across channels during a week or month in order to optimize the amount of resources needed to process them.
Mobile app for iOS to carry RMO in your pocket
This year, we announced a mobile version of RMO for iOS (in addition to Android, which will be released in 2022), so that iPhone users can respond to customers anywhere in any channel, as well as view conversation history and user data.
The app offers the following features:
setting the status to "Available" when entering the application;
setting the status to "offline" when pressing the "Exit" button, or 12 hours after the last time the application disconnected from the server (application stopped, unloaded from memory, no internet connection);
viewing the list of received requests;
accepting new requests;
correspondence in circulation (text messages and files, quoting messages);
closing a request (without tag or category);
sound notifications;
push notifications.
create and store contact databases in the platform (in the personal account and RMO);
automatically create a customer card upon first contact from any text channel;
edit, delete and merge cards;
transfer the dialogue to a taiyuan mobile number database alternative channel if necessary;
combine the history of the dialogue, even if the client wrote from different sources;
send outgoing messages directly from the operator's workstation or personal account.
Analytics to analyze
Firstly, this year we added analytics by tags. Now you can see in a couple of clicks what issues customers contact you about most often. For this purpose, there is a graph and a diagram in your personal account, and for a more accurate analysis, you can download a report.
Secondly, for those who use more than one tag for a request, we added the ability to sort using the "AND/OR" switch. It will help with analysis when you need to count the number of requests with a combination of tags.
But that's not all!
In 2023, we added analytics by hour. It allows you to evaluate the number of requests for any period by hour, both on the graph in your personal account and in the downloaded report. In just 1 click, you can see the load distribution across channels during a week or month in order to optimize the amount of resources needed to process them.
Mobile app for iOS to carry RMO in your pocket
This year, we announced a mobile version of RMO for iOS (in addition to Android, which will be released in 2022), so that iPhone users can respond to customers anywhere in any channel, as well as view conversation history and user data.
The app offers the following features:
setting the status to "Available" when entering the application;
setting the status to "offline" when pressing the "Exit" button, or 12 hours after the last time the application disconnected from the server (application stopped, unloaded from memory, no internet connection);
viewing the list of received requests;
accepting new requests;
correspondence in circulation (text messages and files, quoting messages);
closing a request (without tag or category);
sound notifications;
push notifications.