According to the company's director
Posted: Thu Feb 20, 2025 10:18 am
Opening offices all over Russia was not even considered as a way out, the company director did not approve of connecting the 8800 number, and the idea of ​​connecting a local city number for each region was considered the most viable. After that, the question arose: how should the operator select a number to call each client. Manually it would take too long, and how to select it if the region is not always indicated in the calling database? Having studied the possible options, the company contacted MCN Telecom to connect a pool of geographic numbers throughout Russia and the Auto-replacement by geography service, which made it possible to select the number closest to the region of the called subscriber in automatic mode.
Results According to the sales department italy cell phone number list management, after just the first month of work they managed to increase the Average Answer Rate by more than 15%, as well as expand the sales funnel and thereby increase the number of successful deals. According to the subjective observations of operators, clients began to respond to cold calls much better. This was expressed in a more pleasant tone of communication and a decrease in the number of objections related to the proposed product. they "managed to become their own" in each region without overpaying for long-distance calls.We tell you how we implemented a voice robot for a Russian hotel chain, and how it helped our customer reduce costs and increase customer loyalty.
Client Features The customer who contacted us owns a network of accommodation facilities throughout Russia and the CIS. He manages more than 20 facilities, but often encounters negative customer reviews for the same reasons. The administrator of a hotel, hostel or sanatorium has to simultaneously communicate with guests who come to the reception desk and answer their phone calls. Because of this, guests often have to wait a long time for service, or it is impossible to get through to the hotel and book a room. Unfortunately, hiring additional staff does not solve the problem effectively. Most of the time, several administrators are not needed. Because of this, they are inevitably distracted, and during peak loads their capabilities are still often insufficient.
Results According to the sales department italy cell phone number list management, after just the first month of work they managed to increase the Average Answer Rate by more than 15%, as well as expand the sales funnel and thereby increase the number of successful deals. According to the subjective observations of operators, clients began to respond to cold calls much better. This was expressed in a more pleasant tone of communication and a decrease in the number of objections related to the proposed product. they "managed to become their own" in each region without overpaying for long-distance calls.We tell you how we implemented a voice robot for a Russian hotel chain, and how it helped our customer reduce costs and increase customer loyalty.
Client Features The customer who contacted us owns a network of accommodation facilities throughout Russia and the CIS. He manages more than 20 facilities, but often encounters negative customer reviews for the same reasons. The administrator of a hotel, hostel or sanatorium has to simultaneously communicate with guests who come to the reception desk and answer their phone calls. Because of this, guests often have to wait a long time for service, or it is impossible to get through to the hotel and book a room. Unfortunately, hiring additional staff does not solve the problem effectively. Most of the time, several administrators are not needed. Because of this, they are inevitably distracted, and during peak loads their capabilities are still often insufficient.