Workforce analytics can also help employees and teams understand when to make adjustments or replicate high-performance behaviors. That might mean attending fewer meetings, trimming down the tech stack, using fewer collaboration tools, or carving out more time for focus and deep work.
Combining workforce insights with BI data can be even more powerful by correlating employee productivity data with business outcome data, such as customer satisfaction, case resolution quality, sales switzerland whatsapp number data opportunities closed, claims and payments processed, and more.
Knowing which tools and activities translate to better productivity and results can help organizations replicate and scale high-performance practices. For IT professionals, the power of integrating workforce data with BI lies in optimizing resource allocation and maximizing productivity and efficiency across teams.
Take the relationship between customer service agent performance, customer satisfaction (CSAT) ratings, and productivity. By identifying agents with high CSAT ratings but low ticket volumes, IT professionals can help team leaders address potential efficiency challenges and reduce the risk of low employee engagement or burnout.