*In the 1-to-1 chat interface, you can modify your friend's nickname; you can also search by keyword to quickly find your friend in the chat history.
New "Tag" feature! Quickly identify your consumers, which can be used as a basis for targeted promotion.
The new LINE official account also adds a label function, allowing brands and merchants to set public labels according to their own operational needs, and then affix labels with different attributes in the one-on-one dialogue window of each consumer based on their situation. When interacting with consumers, you can quickly understand his attributes and needs based on his tag content, and further provide the information and services he needs; in addition, you can also search for public tags in the one-to-one window , quickly find consumers with similar characteristics, and you can use multiple tags to find them together, allowing you to accurately find the target group and provide them with product information they like.
What's more! You can also use these tags to "build an audience" . When you send messages later, you can lock or exclude the audience of specific tags to send messages, so that your message budget can be spent wisely!
＊Click here to see more introduction to "Chat Tag Audience"
Step1: In the "Tag" of the chat settings, brands and merchants afghanistan mobile phone number list can "create" different public tags according to their own operational needs.
Step 2: Label each friend with a suitable label based on their attributes; and you can quickly find consumers with similar properties by searching for public labels.
* Tags are limited in character and quantity. The maximum number of public tags is 200. Each friend can have up to 10 public tags. Each tag can have a maximum of 20 characters.
New "Notepad" function to record more detailed customer information
In addition to using tags to classify friends' attributes, for some more specific and detailed customer information, you can use the "Notepad" function of the official account to create detailed information exclusive to your friends in the one-to-one conversation window. It can record important interactive content or personal details with friends. In addition to allowing the store to provide more complete services, it also allows different editors to have a clearer understanding of the current processing progress and customer status when handling customer issues!