During our testing, we found the Gmail setup not as user-friendly as other options because you have to create a Google Workspace app first.
Contains only two types of user roles: Mailbox User and Administrator.
Pricing: Heroic Inbox's plans start at $199.50 per year for one-site use. Unlike many other help desk solutions on this list, there are no limits or per-user pricing.
for $299.50 per year. This also includes Heroic KB , which allows you to create a knowledge base to reduce the number of support tickets you receive.
Why we recommend Heroic Inbox: If you prefer to list of germany cell phone number manage your tickets within WordPress, then Heroic Inbox is the best help desk software for you. To get the best value for money, we recommend the Heroic package, which allows you to offer customer support via tickets and knowledge base.
3. HelpDesk (Best Ticket Management System)
HelpDesk website
Do you want to make it easier for your team to assign support tickets? If so, then you should consider HelpDesk . This tool has a clean and user-friendly interface, but we found that its features go beyond the interface. Not only can you assign tickets to agents, but you can also add "followers" to ensure that even users not involved in the issue stay in the loop.
We also like that you can merge multiple support tickets into a single one. This is handy when dealing with duplicate entries from the same customer or managing related issues in a single ticket.
Additionally, HelpDesk allows you to create multiple teams to separate conversations across sales, customer support, marketing, finance, IT support, etc. This means each team can focus on their own work, but can also easily escalate tickets when needed.
Or you can purchase the Heroic Bundle Essential
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