Highlight Your Products and Services

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You can use WhatsApp Business to create a catalog of your product and service portfolio. The platform offers a number of rich media options (audio, images, video, etc.) to assist in making this catalog more engaging to consumers.

Note that creating australia telegram a catalog can have important implications for customer service. The presence of a product catalog can help provide context for customer questions about specific offerings. Sharing your product catalog or links to specific products is also a good way to assist customers looking for product recommendations..

Make Effective Use of Automation
WhatsApp templates or Highly Structured Messages are a type of message that businesses can use to send out notifications, customer satisfaction surveys, and other frequent communications. This approach can save your support agents a lot of time and effort.

With the WhatsApp Business Platform, you can create and deploy chatbots that address various customer concerns. Using conversational technology and your established database of solutions, these can reduce your dependence on agents. This approach can give your customer support team more time to work on requests that require a more human touch.

Scale Your Communications
With WhatsApp Business, you can group your message recipients to provide more targeted communications to specific types of consumers – for example, similar demographics or interest groups.

Invite Customer Feedback
Since WhatsApp is essentially a conversational platform, this makes it an ideal tool for getting feedback from your customers, and gauging their mood. You can make a direct request for comments, performance assessments, and reviews, or include a feedback option as part of your chatbots.

The results of this feedback will enable you to better monitor your progress, and the success or otherwise of your customer service delivery.