Voice greeting (IVR) - your personal secretary of success!

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Content
What tasks does your auto attendant solve?
How does a PBX answering machine work?
Why you need this!
To improve the quality of customer service, as well as italy phone numbers to strengthen their own positions in the telecommunications services market, most companies use various innovative tools. Particular attention is paid to an important component of your telephony infrastructure - the IVR (Interactive Voice Response) voice menu .

It is known that the work of a virtual PBX is based on the implementation of an IVR system, which allows automatic redistribution of incoming calls using a voice menu. The IVR voice greeting is an interactive information and reference system that includes a certain number of voice messages. Such an answering machine of the company will allow the subscriber to quickly get to the department he needs, the short number of which is programmed on the telephone keyboard in tone mode.

If the marketing department needs detailed advertising analytics, then in addition to telephony with IVR, the tool " End-to-end analytics " will come in handy. Call tracking , a service for tracking call sources , helps collect statistics on the effectiveness of advertising channels .

Increase sales with the UIS communications platform
A reliable cloud telephony operator: own number capacity and technical support No. 1 on the market.

Manage communications, control employees and automate the sales department.

Call tracking from UIS will help you link customer calls to advertising sources.

Native free integrations with popular CRMs and end-to-end analytics will allow you to link marketing and sales and increase the return on advertising.

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What tasks does your auto attendant solve?
The IVR service from UIS is aimed at solving three main tasks:

high-quality and prompt service to clients and partners of the company due to a prescribed menu with convenient navigation for the subscriber;
well-established and convenient organization of the work of your company's employees (an electronic secretary is a necessary tool for distributing responsibilities and takes on the processing of incoming calls, making the secretary's work easier);
improving the company's image in the communications services market, as well as in the eyes of its own clients.
UIS has also taken care of the IVR number settings. Thus, when connecting a virtual number, you can immediately register the necessary menu. You do not need to purchase and install additional equipment for this. You register all the settings you are interested in in your personal account, or our specialists will help you do this.

After completing the settings of the necessary options, you receive a voice greeting from the virtual PBX.

How does a PBX answering machine work?
The dialer first listens to the voice greeting (ivr), then selects the required department of the company, entering data from the telephone keypad in tone mode. For example, your answering machine, when calling a bank or office, may look like this: "Good afternoon! You have contacted the company .... To obtain information ... - press 1, to contact ... - press 2". Thus, with call forwarding set up, you contact a competent specialist of the company, and do not wait on the line until the secretary switches you.

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Why you need this!
The ivr program, your personal auto secretary, is indispensable both for large corporations for prompt service of a large number of clients and reinforcement of their professional status, and for small businesses for an instant image enhancement and strengthening of positions in the competitive services market.

By connecting the ivr service from UIS, you are taking a big step towards increasing sales volumes, as your customers will be able to quickly come to the right decision.

IVR service improves the quality of service for your customers!