A CRM is primarily used by customer-facing teams such as customer service

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Target users
A CRM is primarily used by customer-facing teams such as customer service, sales, and marketing, while an ERP can be used across an entire organization to manage core business processes across different departments.

3. Mode of operation
The main features of a CRM are sales management, marketing rcs data pakistan automation, and customer service, while the main features of an ERP are financial management, supply chain management, manufacturing, and human resource management.

4. Cost
Both CRM and ERP represent a significant, but necessary, financial investment. However, ERPs tend to be more expensive than CRMs. For example, an ERP costs an average of just under $10,000 per user per year. By comparison, a CRM costs an average of $100 to $1,800 per user per year, and is typically billed monthly.