Rospotrebnadzor told Izvestia that, according to the law "On the Protection of Consumer Rights", the owner of the gadget has the right to demand repairs from any authorized organization. It is recommended to make the request in writing.
Official Apple service argentina mobile number database centers, depending on their organizational and legal form, are recognized as an authorized organization or authorized individual entrepreneur, and therefore are obliged to fulfill consumer requirements regarding products officially purchased abroad, said Yefim Kazantsev, a member of the commission on legal support for the digital economy of the Moscow branch of the Association of Lawyers of Russia.
— If the ASC does not accept the gadget for repair and maintenance, you need to get a written refusal. Unfortunately, in reality they may not issue it, so you should contact the service by all available means of communication: by SMS, a message in messengers, by e-mail, by regular mail, — said the founder of the legal partnership "Meleshko Consulting" Alexey Meleshko.
Claims can be made against official service centers even if the goods were purchased abroad, the lawyer explained.
“If they do not voluntarily comply with the consumer’s legal demands, they can be complained about to Rospotrebnadzor or a corresponding claim can be filed in court,” added Efim Kazantsev.
If the consumer has a claim against the manufacturer or seller of the product, it should be taken into account that the list of possible demands on them is different. For example, unlike sellers, the manufacturer or authorized organizations cannot be required to return money, exchange the product for a similar one of a different brand, or a proportionate reduction in the purchase price. At the same time, if defects are found in the product, it is possible to make demands for a replacement for the same product, free elimination of the defect, or reimbursement of repair costs, the lawyer summarized.