Multi-channel interaction

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Today, companies must provide customers with the ability to contact them through multiple channels. This includes not only traditional methods of communication such as phone and email, but also modern platforms such as instant messengers, social networks, and on-site chats.

It is important that the interaction is greece telegram number database smooth and consistent, regardless of the chosen channel: information about the client and his previous requests should be available to all operators.

Using video content
Video is becoming an important tool for attracting customers’ attention. Visual content can quickly convey information and create a more memorable impression.

Companies should strive to create high-quality and informative videos that can be used to explain products, demonstrate services, or provide useful tips. This will help them stand out from the competition and increase customer engagement.

Availability of self-service tools
Today, about 70% of customers prefer to use self-service to interact with a brand, as it allows them to quickly get the information they need, bypassing the need to call and communicate with operators. Self-service can be implemented in different ways.